Ms. Hausmann is an experienced consultant, with a proven track record of helping her clients design and implement effective customer interaction strategies, business improvement projects, organizational change management initiatives, and training programs. During her career, she has served clients in a range of industries including educational technology, financial services, insurance, technology, telecommunications, and healthcare.Her primary areas of expertise include: Project and client management, Requirements definition, System selection and implementation, Training design, development, and delivery, Customer Relationship Management